IAASA™ 100% Customer Satisfaction Guarantee
We at IAASA™ want every customer to be ecstatic about their Buddies, and that’s why we inspect every single Buddy before it leaves our premises. However, we understand that everyone has different tastes and we can accept the fact that maybe you can find a fault with your Buddy. That’s why we’ve instituted the IAASA™ 100% Customer Satisfaction Guarantee!
Satisfaction Option #1: Redo!
We’d hate to think that you’ve found some fault with your Buddy but if you have we’d like to give it another go (at a steep discount). Just send your Buddy back to our office (address below) and complete our Redo Form Checkout. When we’ve received your Buddy and confirmed that you checked out we’ll get started on the redesign ASAP.
Satisfaction Option #2 – Full Refund
The only reason we could possibly imagine you’d want to return your Buddy for a refund is if the person you bought it for already had one, loved it and you were unaware of that fact. In that circumstance or for any other unimaginable reasons you’re welcome to return your Buddy to us. Just send your Buddy to the address below and indicate that you’d like a refund. Upon receipt, we’ll refund the full $99 for each Standard Buddy ($59 for each 3-pack of MINI Buddies, $39 for each famous Buddy) less any discounts received at checkout and a $15 design fee.
Please send all Redo or Refund requests to:
55 Northern Blvd., Suite 109
Greenvale, NY 11548